Remote Solutions Architect

Description:

• Wrike is seeking a self-motivated Solutions Architect who is eager to tackle challenges and help customers realize the potential of Wrike products.
• Solutions Architects drive customer success by helping clients derive business value from their investment in the Wrike platform and transforming their work processes.
• The role involves direct interaction with customers to provide software architecture, security best practices, and development and operations expertise.
• Responsibilities include leading complex professional services engagements, translating customer business requirements into workable solutions, and generating reference stories.
• The Solutions Architect will collaborate with various teams, including Product, Sales, and Customer Success, to ensure smooth onboarding and delivery of services.
• The position requires acting as a Project Manager for large-scale engagements, maintaining timelines, and ensuring on-time delivery of deployment milestones.
• The role also involves designing and implementing API integrations and coaching customers on KPIs and analytics needs.
• The Solutions Architect will promote Wrike and its team to the community through blog posts and speaking engagements.

Requirements:

• A Bachelor’s degree in Computer Science, Math, or Engineering is required.
• Candidates should have 8+ years of professional experience in a customer-facing environment, particularly with organizations adopting new software solutions.
• A strong understanding of Digital Transformation programs within large organizations is essential.
• Programming experience in Ruby or Python is required.
• Outstanding verbal and written communication skills are necessary.
• Experience with Tableau or other BI platforms is preferred.
• Proven presentation skills to all organizational levels, with the ability to convey complex ideas engagingly, are required.
• Candidates should have experience in integrating multi-vendor IT systems and using APIs.
• An excellent understanding of standard business processes and organizational structures is needed.
• Project management experience with the ability to scope, manage, and deliver on plans is essential.
• Experience in managing change within organizations adopting new technology is required.
• Proven ability to coach and mentor junior colleagues is necessary.
• Strong interpersonal skills, including warmth, positivity, and empathy, are essential.

Benefits:

• Comprehensive health coverage, including medical, dental, and employer-paid vision insurance, is provided.
• Employees benefit from life insurance and employer-paid short- and long-term disability.
• A 401(k) plan with employer matching and FSA/HSA benefits supports financial well-being.
• Generous parental leave includes 18 weeks for birth mothers and 4 weeks for non-birth parents.
• Employees can engage with vibrant Wrike Employee Resource Communities (WERC) for personal and professional growth.
• A flexible time off (FTO) policy allows employees to balance work and personal matters on their own schedule.
• A $500 stipend is provided for creating a comfortable home office.
• Employees enjoy 11 paid holidays and 2 volunteer days for rest and community service.
• Joining a globally recognized team that delivers collaborative work management solutions is a key benefit.