Remote Solutions Engineer

Description:

• The Solutions Engineer (T2SE) at Calabrio is a mid-level Sales Engineer role responsible for supporting the sales team in achieving revenue targets by linking solutions with the prospect’s business drivers.
• The role involves Demonstration, Discovery, and Design of solutions aimed at improving Customer Experience through Workforce Optimization (WFO).
• The T2SE will work cross-functionally with Sales, Professional Services, Product Management, and Marketing teams to execute against revenue goals.
• Responsibilities include positioning the WEM Suite for both on-premise and cloud deployment models, enhancing customer intimacy, and providing thought leadership through dialogue with key customers.
• The engineer must design and architect the Calabrio ONE solution suite and leverage demonstration tools to articulate product value.
• The role requires creating necessary documentation for customer success, executing sales strategies, and providing feedback for product and service improvements.
• The T2SE should have experience with enterprise telephony and contact center technologies, including Cisco, Genesys, Amazon Connect, and Avaya.
• The position demands the ability to interpret customer business challenges and deliver compelling solution demonstrations.
• Strong interpersonal skills, excellent communication abilities, and a track record of meeting sales goals in a fast-paced environment are essential.
• The role may require travel to customer and Calabrio sites, typically 20-40%.

Requirements:

• A Bachelor’s degree in a technical discipline or equivalent 3-5 years of industry-related sales engineering experience is required.
• Proven experience in contact center WEM technologies and supporting telephony systems is necessary.
• Candidates must have a track record of winning opportunities and a passion for deeper learning.
• The ability to manage multiple tasks under demanding time constraints is essential.
• Strong organizational skills to manage competing priorities with urgent timelines are required.
• Excellent written communication skills using tools like Word, Excel, Visio, PowerPoint, and remote virtual channels are necessary.
• Candidates should demonstrate the ability to influence at multiple levels within an account and drive collaboration.

Benefits:

• Calabrio offers comprehensive benefits tailored to various life circumstances and needs.
• Employees have access to great opportunities for career development and a balanced work-life to achieve personal and professional success.
• The company fosters a culture of diversity and inclusion, ensuring a respectful work environment.
• Employees are motivated and excited to come to work as part of a team that values innovation and customer obsession.