The Solutions Engineer (T2SE) at Calabrio is a mid-level Sales Engineer role responsible for supporting the sales team in achieving revenue targets by linking solutions with the prospect’s business drivers.
The role involves Demonstration, Discovery, and Design of solutions aimed at improving Customer Experience through Workforce Optimization (WFO).
The T2SE will work cross-functionally with Sales, Professional Services, Product Management, and Marketing teams to execute against revenue goals.
Responsibilities include positioning the WEM Suite for both on-premise and cloud deployment models, enhancing customer intimacy, and providing thought leadership through dialogue with key customers.
The engineer must design and architect the Calabrio ONE solution suite and leverage demonstration tools to articulate product value.
The role requires creating necessary documentation for customer success, executing sales strategies, and providing feedback for product and service improvements.
The T2SE should have experience with enterprise telephony and contact center technologies, including Cisco, Genesys, Amazon Connect, and Avaya.
The position demands the ability to interpret customer business challenges and deliver compelling solution demonstrations.
Strong interpersonal skills, excellent communication abilities, and a track record of meeting sales goals in a fast-paced environment are essential.
The role may require travel to customer and Calabrio sites, typically 20-40%.
Requirements:
A Bachelor’s degree in a technical discipline or equivalent 3-5 years of industry-related sales engineering experience is required.
Proven experience in contact center WEM technologies and supporting telephony systems is necessary.
Candidates must have a track record of winning opportunities and a passion for deeper learning.
The ability to manage multiple tasks under demanding time constraints is essential.
Strong organizational skills to manage competing priorities with urgent timelines are required.
Excellent written communication skills using tools like Word, Excel, Visio, PowerPoint, and remote virtual channels are necessary.
Candidates should demonstrate the ability to influence at multiple levels within an account and drive collaboration.
Benefits:
Calabrio offers comprehensive benefits tailored to various life circumstances and needs.
Employees have access to great opportunities for career development and a balanced work-life to achieve personal and professional success.
The company fosters a culture of diversity and inclusion, ensuring a respectful work environment.
Employees are motivated and excited to come to work as part of a team that values innovation and customer obsession.
