Remote Solutions Engineer

Description:

• At Loop, we enable Shopify's top brands to create powerful, automated post-purchase experiences that lower costs, reduce refunds, and increase customer loyalty and delight.
• As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop.
• You will deeply understand each merchant’s needs, pain points, and technical capabilities.
• You will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.
• You will become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds.
• You will provide technical support to our current Sales, Post Sales, and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation.
• You will vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies.
• You will create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences.
• You will answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners.
• You will partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience.
• You will help train our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities.
• You will see and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform.

Requirements:

• You should have 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting.
• Experience in SaaS, ecommerce, or Salesforce ecosystems is preferred.
• You must possess strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively.
• A solid understanding of how web components operate—browsers, APIs, webhooks, servers—is required, along with the ability to walk non-technical audiences through end-to-end flows.
• Experience with front-end development concepts, including HTML, CSS, and JavaScript, is necessary, as well as an understanding of how to scope or advise on customer-facing UI customizations.
• Excellent communication skills are essential; you should be engaging, influential, helpful, candid, and able to adapt your style to meet the needs of any audience.
• You should be comfortable speaking directly with customers to uncover needs, ask curious questions, and distill actionable insights.
• Strong project management skills and the ability to juggle multiple priorities effectively are required.
• A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content is important.
• Experience with Shopify, NetSuite (especially NetSuite Accounting), or 3PL integrations is a huge plus.
• Familiarity with ecommerce tech stacks and common back-office workflows is also a huge plus.

Benefits:

• The salary range for this position is $119,340 - $179,010 a year, with an annual commission expected to be in the $21,060 to $31,590 range.
• You will be eligible for benefits such as medical, dental, and vision insurance.
• Flexible PTO, company holidays, sick & safe leave, and parental leave are included.
• A 401k plan is offered, along with a monthly wellness benefit.
• You will receive a home workstation benefit and a phone/internet benefit.
• Equity options are also part of the compensation package.