Remote Solutions Engineer

Description:

• PathFactory is a content intelligence and personalization platform that helps B2B marketers create personalized content experiences.
• The company has been recognized as a Leader and High Performer by G2 in 2025 and as a Top Rated Content Marketing Tool in 2023 and 2024.
• The Solutions Engineer position is open to candidates at the Associate or Mid-Level, depending on experience.
• The role involves solving business and technical problems, delivering creative solutions, and driving customer success.
• Solutions Engineers will drive product adoption and optimize the use of PathFactory for clients through technical expertise and strategic problem-solving.
• Candidates should have a background in MarTech, CRM, and implementation best practices to design customized solutions.
• The role may require spending 1-2 months performing Support duties to ramp up to the Solutions Engineer role.
• Key responsibilities include troubleshooting technical issues, configuring the PathFactory platform, acting as a strategic advisor for clients, providing insights and feedback, collaborating with Customer Success Managers, translating reports into actionable insights, and participating in team goals.

Requirements:

• Candidates must have 1+ years of experience in the MarTech industry in a marketing operations, support, associate consulting, or implementation role.
• A minimum of 1 year of experience in HTML, JavaScript, CSS, Liquid Template Language, and APIs is required.
• Experience with Marketing Automation Platforms (Eloqua, Pardot, Marketo, HubSpot), Client Relationship Management applications (Salesforce, MS-CRM Dynamics), Content Management Systems (WordPress, AEM, Acquia), and Analytics platforms (Google Analytics, Adobe Analytics, Tableau) is highly desirable.
• Strong communication, time management, and task prioritization skills are essential.
• Candidates should be able to excel as both an individual contributor and a team player.
• A curiosity and willingness to learn new software applications or concepts is necessary.
• Candidates must be highly coachable and have a keen interest in growing their career at PathFactory.

Benefits:

• The position offers the opportunity to make a direct impact on customer success and product adoption.
• Employees will have the chance to work in a collaborative environment with a focus on personal and professional growth.
• PathFactory promotes an inclusive, accessible, and respectful workplace where everyone feels valued.
• The company is open to flexible working locations within India, with a preference for major cities.
• Working hours are typically from 7:00 AM to 3:00 PM EST, with flexibility based on client needs.