Remote Solutions Engineer

Description:

• Prefect is a remote-first company focused on making complex systems easy to trust through a next-generation workflow orchestration platform.
• The Solutions Engineer will be the primary contact for customers, owning the technical relationship and ensuring their success.
• Responsibilities include providing solutions using existing functionality, advocating for customer use cases, troubleshooting orchestration issues, and delivering enablement assets.
• The role involves participating in a 24/7 on-call rotation for after-hours incident response and contributing to maintaining a high SLA adherence rate.
• The Solutions Engineer will report to the Manager of Solutions Engineering.

Requirements:

• A minimum of 2 years in a customer-facing engineering role such as Solutions Engineering, Customer Success Engineering, or Support Engineering.
• Proficiency in Python with at least 2 years of experience writing and debugging production Python, ideally in data-workflow or infrastructure contexts.
• Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure) running containerized or serverless workloads.
• Demonstrated ability to troubleshoot orchestration and performance issues in production environments.
• Practical experience with workflow orchestrators like Prefect or Airflow.
• Familiarity with Kubernetes, Terraform, and modern CI/CD pipelines.
• Willingness to participate in 24/7 on-call rotations.
• Fluent English communication skills at a professional (C1+) level.

Benefits:

• Competitive base salary ranges depending on location, with additional equity and benefits.
• Remote-first team with a flexible-first culture.
• Equity stock options and a 401(k) plan with a 5% company match that vests immediately.
• Unlimited paid time off (PTO) and comprehensive medical, dental, and vision insurance.
• Generous parental leave, life insurance, and disability benefits.
• An $800 remote work stipend for necessary work-related expenses.