The Solutions Engineering team at Included Health serves as the technical interface to clients and partners, translating their needs into effective technical solutions.
Responsibilities include technical implementations of products and services, configuration of healthcare plans and networks, healthcare data feed configuration and validation, defining and configuring reporting, Single Sign-On (SSO) implementations, and comprehensive testing and validation.
The team is focused on improving the efficiency and quality of implementations and collaborating with engineering and product leaders to enhance product design.
As a Lead Solutions Engineer, the role involves launching and maintaining a high-quality experience for strategic customer accounts.
The position requires working cross-functionally with key account and engineering leaders to execute project plans and deliver impactful results.
The ideal candidate should have experience configuring and customizing complex software solutions, manage multiple large projects, anticipate problems, and find solutions independently.
Strong communication skills are necessary to translate technical topics for both technical and non-technical audiences.
The company values team players who are humble, driven, and people-smart.
Requirements:
A minimum of 5 years in a Solutions Engineering capacity or a similar role that involves technical and programming fundamentals while working with both internal and external customers is required.
Strong technical capabilities, including proficiency in SQL, are essential.
A proven track record of identifying opportunities for better operational processes and business opportunities, with the ability to execute and deliver impactful solutions, is necessary.
An established pattern of success when working remotely is required.
A B.S. degree or equivalent experience is preferred.
Benefits:
The position offers a remote-first culture, allowing for flexible work arrangements.
A 401(k) savings plan through Fidelity is included in the benefits package.
Comprehensive medical, vision, and dental coverage is provided through multiple medical plan options, including disability insurance.
Employees and their dependents have access to a full suite of Included Health telemedicine and healthcare navigation products and services at no cost.
Generous Paid Time Off (PTO) and Discretionary Time Off (DTO) policies are in place, including 12 weeks of 100% paid parental leave.
Family Building Benefits include fertility coverage and financial assistance for surrogacy and adoption, up to $25,000.
Compassionate Leave is offered for employees experiencing a failed pregnancy, surrogacy, adoption, or fertility treatment.
Employees receive 11 paid holidays plus one floating paid holiday each year.
Work-From-Home reimbursement is provided to support effective home office work and team collaboration.
Employees are granted 24 hours of Paid Volunteer Time Off (VTO) per year to volunteer with charitable organizations.
