Remote Sr. Cloud Support Engineer

Description:

• Zadara is a leading provider of AI edge clouds, delivering a distributed cloud platform for sovereign AI applications.
• The Sr. Cloud Support Engineer will support cloud-based infrastructure and services, ensuring performance, reliability, and availability.
• This role involves acting as a key escalation point and working closely with engineering, operations, and customer teams to resolve complex technical issues.
• Responsibilities include building strong customer relationships, providing technical guidance, troubleshooting advanced networks, and managing support tickets.
• The position requires on-call responsibilities as part of a rotational schedule, including weekends and public holidays.
• The engineer will document best practices, contribute to the support knowledge base, and participate in continuous improvement efforts.

Requirements:

• Candidates must have over five years of experience in administration, configuration, and tuning of Linux systems and cloud environments.
• Strong troubleshooting, diagnostic, and problem-solving skills are essential.
• A solid understanding of network design and configuration of network devices is required, with CCNA level or equivalent knowledge.
• Experience with storage systems (SAN/NAS/Object) is necessary.
• Scripting experience in languages such as Bash or Python is required.
• Excellent written and verbal communication skills are essential, particularly in customer support interactions.
• A Bachelor’s Degree in Information Technology or Computer Science is required.

Benefits:

• Employees receive paid time off.
• Medical, Dental, and Vision insurance are provided.
• A Health Savings Account (HSA) is available.
• Flexible Spending Accounts (FSAs) are offered.
• A 401(k) plan with matching contributions is included.
• Basic life and AD&D insurance are provided.