Remote Sr. Network Operations Center (NOC) Engineer

Description:

• Ignite IT is a mission-driven federal IT services firm focused on delivering high-performance solutions for government agencies.
• The Senior Network Operations Center (NOC) Engineer will maintain the integrity, performance, and availability of the client's network infrastructure.
• This role involves leading incident response efforts, proactively monitoring systems, and serving as a technical resource for the team and agency stakeholders.
• Responsibilities include monitoring, troubleshooting, and diagnosing network outages and performance issues.
• The engineer will lead incident response and root cause analysis for major network events.
• Mentoring and providing technical oversight to junior NOC staff is expected.
• Coordination with ISPs, vendors, and internal federal stakeholders to resolve networking issues is required.
• The role includes allocating resources effectively to ensure 24/7 operational support and fulfilling on-call responsibilities to ensure continuity of critical services.

Requirements:

• A minimum of 5 years of experience supporting and administering federal network infrastructure is required.
• Expertise in incident management, including detecting, diagnosing, and resolving network incidents is necessary.
• Proficiency in routing and switching protocols such as BGP, EIGRP, OSPF, and VLANs is essential.
• Experience with VPN technologies, including policy- and route-based VPNs, is required.
• Knowledge of load balancers, specifically F5 BIG-IP, NGINX, and Apache, is necessary.
• Familiarity with monitoring and alerting tools like SolarWinds, DataDog, and ExtraHop is required.
• Experience with firewalls, specifically Cisco ASA/FTD and Palo Alto Networks, is essential.
• Preferred qualifications include Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), F5 Certified Administrator (F5-CA) or F5 BIG-IP certification, and Palo Alto Networks Certified Network Security Administrator (PCNSA) or Engineer (PCNSE).
• Applicants must be able to possess and maintain a government clearance and must be U.S. citizens.

Benefits:

• The position offers a 401(k) plan with matching and 100% vesting.
• Health insurance with three plans to choose from is provided.
• Dental and vision insurance are included.
• A health savings account is available.
• Life insurance, short-term disability, long-term disability, and AD&D coverage are offered.
• Paid time off is provided.
• Professional development assistance, training, and tuition reimbursement are available.
• A flexible schedule and flexible spending account options are included.
• A referral program and paid legal plan are part of the benefits package.
• Additional benefits may be available.