Remote SRE/DevOps Engineer

Description:

• Wisedocs is on a mission to simplify the understanding of medical documents using AI for companies in the insurance, legal, and medical sectors.
• The company processes hundreds of thousands of pages of documents weekly, significantly reducing manual processing time and expediting medical claims.
• The role is for a versatile Site Reliability / DevOps Engineer who is adept at troubleshooting support issues and scaling infrastructure.
• This position involves maintaining and supporting cloud environments, managing Kubernetes-based services, and resolving technical support tickets.
• The engineer will collaborate closely with engineering, product, and customer success teams to ensure uptime, performance, and customer satisfaction.
• U.S. citizenship for 3+ years and the ability to obtain a security clearance are required due to the support of a U.S. government contract.

Requirements:

• Candidates should have 1-2 years of experience in a cloud operations, SRE, or technical support role, preferably in a startup or SaaS environment.
• Applicants must be comfortable working with cloud platforms such as AWS.
• Familiarity with Kubernetes and container-based deployments is necessary.
• Strong troubleshooting and debugging skills for infrastructure and applications are required.
• Effective communication skills with both technical and non-technical stakeholders are essential.
• Familiarity with browser developer tools is expected.
• Exposure to CI/CD workflows and basic scripting is a plus.
• Experience in supporting production environments and resolving incidents in a collaborative team setting is important.

Benefits:

• The position offers modern employee benefits, including health and dental coverage.
• Competitive compensation is provided, along with valuable stock options as the company is rapidly growing.
• There is an opportunity for rapid career development in a super-immersive learning environment, with potential for advancement into senior or management roles.
• Employees have access to a learning and professional development fund to enhance their careers.
• The company hosts various events for employees.
• Generous Paid Time Off and Paid Sick Days are included.
• An Employee Referral Bonus and Tuition Assistance are offered.
• There is an Employee Referral Program and many other Recognition Programs available.