Remote Staff Agentic Software Engineer - Workflow

Description:

• ServiceNow is seeking a Staff Agentic Software Engineer to lead the design and engineering of next-generation AI agentic workflows within the Global Cloud Services OODP Team.
• This role focuses on workflow automation, AI/LLM technology, and enterprise software engineering, aiming to build scalable, reliable, and intelligent agent-driven processes for AI-powered observability products.
• The Staff-level contributor will drive the strategy, architecture, and execution of AI-driven workflows, collaborating with product managers, architects, customers, and engineering teams.
• Responsibilities include leading the design and development of agentic workflows, architecting AI agent frameworks, defining reusable workflow components, and ensuring workflows are human-centered and safe.
• The role also involves building integrations with observability platforms, applying RAG for accuracy, establishing best practices for development, mentoring engineering teams, and driving continuous improvement in processes.

Requirements:

• Candidates must have experience in integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools and automating workflows.
• Proven experience in designing and deploying LLM-powered workflows or AI agents in production environments is required.
• Strong expertise in agentic AI orchestration frameworks and familiarity with planner-executor and multi-agent architectures is necessary.
• A minimum of 8 years of related experience with a Bachelor's degree or 6 years with a Master's degree, focusing on workflow automation, backend development, and distributed systems is required.
• Proficiency in Java, Python, REST API, and strong computer science fundamentals in data structures, algorithms, and software design is essential.
• A strong data background with RDBMS and TSDB, along with proficiency in analytical SQL and PromQL queries, is required.
• Expertise in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployment for AI-driven services is necessary.
• Excellent troubleshooting, debugging, and performance optimization skills for complex workflows and distributed agents are required.
• Strong collaboration and cross-functional communication skills to work with UX, product, and AI research teams are essential.
• A strong statistical background with the ability to design scalable, robust, and efficient ML systems that integrate with the full tech stack is preferred.
• Hands-on experience with UI/UX engineering in JavaScript/TypeScript and modern UI frameworks is preferred.
• Familiarity with responsible AI principles and monitoring tools for AI/agentic workflows is preferred.
• Experience with observability tools and ServiceNow platform development is preferred.

Benefits:

• ServiceNow offers a flexible work environment, allowing for remote or in-office work depending on the nature of the role.
• The company is committed to creating an accessible and inclusive experience for all candidates, providing accommodations as needed during the application process.
• ServiceNow is an equal opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination.
• Employment is contingent upon obtaining any necessary export control approvals for positions requiring access to controlled technology.