Remote Staff Data Scientist - Operations

Description:

• The Staff Data Scientist will support Global Operations at Mozilla, focusing on improving operational efficiency, effectiveness, and scale.
• This role requires a hands-on builder with a strong analytical toolkit and fluency in AI technologies.
• Responsibilities include leading foundational reporting efforts, automating critical workflows, and identifying opportunities to reduce costs and improve performance across various operational areas such as Customer Experience, Trust & Safety, and Ad Operations.
• The candidate should thrive in environments where productivity and impact are prioritized over perfection.
• Key tasks include developing reporting and metrics infrastructure, designing measurement frameworks, applying AI and automation tools, prototyping automation use cases, defining core operational metrics, partnering with teams to identify measurement needs, standardizing metrics and dashboards, and driving root cause analysis.

Requirements:

• A BS or MS in Data Science, Statistics, Computer Science, or a related field is required.
• The candidate must have 5+ years of experience in data science or analytics, specifically on operations-focused projects.
• Hands-on experience with AI tooling and prototyping, particularly for process automation, is essential.
• Familiarity with operational domains such as Customer Experience, Trust & Safety, or Ad Ops is necessary, along with an understanding of relevant metrics.
• Strong proficiency in SQL and experience in building data pipelines and dashboards using tools like Looker is required.
• Proficiency in Python or R for modeling, prototyping, and automation is needed.
• Experience with metric standardization, KPI frameworks, and experimentation in operational settings is important.
• The ability to work cross-functionally, communicate clearly, and prioritize speed over perfection is essential.
• A deep sense of ownership, curiosity, and urgency in solving problems that enhance organizational productivity is expected.
• A global, privacy-respecting perspective aligned with Mozilla’s values is required.

Benefits:

• Employees are eligible for generous performance-based bonus plans, sharing in the company's success.
• Rich medical, dental, and vision coverage is provided.
• The company offers generous retirement contributions with 100% immediate vesting.
• Employees enjoy quarterly wellness days where everyone takes a break together.
• Country-specific holidays are included, along with an additional day off for birthdays.
• A one-time home office stipend is available for remote work setups.
• An annual professional development budget is provided to support career growth.
• Employees receive a quarterly well-being stipend.
• Considerable paid parental leave is offered.
• An employee referral bonus program is in place.
• Additional benefits such as life/AD&D, disability, and EAP vary by country.