Outreach is the only complete AI Revenue Workflow Platform that helps sales leaders with connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.
The Voice Service and Experience Team owns features end-to-end, ships code to production daily, and fosters a collaborative learning environment.
The team practices Agile development with Sprints and regular retrospectives, focusing on delivering consistent, incremental customer value.
The mission is to reduce the time customer-facing representatives spend on data access and modification, providing meaningful data to enhance customer interactions.
The role involves building high availability voice communication experiences using open-source real-time communication software and commercial communications platform APIs.
Daily responsibilities include partnering with product managers and designers, managing calls and messages, ensuring system reliability, and guiding engineering vision.
The position requires creativity and a focus on Outreach’s core value proposition of revenue efficiency.
Requirements:
A minimum of 9 years of professional software development experience is required.
Strong experience in building distributed systems with a cloud service-oriented architecture is essential.
Excellent communication skills are necessary for effective collaboration.
Experience in building and consuming web-based APIs is required.
Familiarity with continuous deployment environments is a must.
Knowledge of Go programming language is required, while Ruby knowledge is a plus.
Experience with VoIP, specifically using WebRTC and SIP, is a plus.
Candidates should embody core values such as being hungry craftspeople, having grit, honesty, ownership, teamwork, customer-centricity, and valuing diversity and inclusion.
Benefits:
The position offers a highly competitive salary.
Employees receive 25 days of annual vacation time, along with sick time and casual leave.
Group medical policy coverage is available for employees and up to 5 eligible family members.
An OPD benefit is covered up to INR 10,000.
Life insurance and personal accident insurance are provided at 3 times the annual CTC.
The company offers 26 weeks of maternity leave pay and 15 days of paternity leave pay.
Employees have the opportunity to participate in the RSU program for company success.
Outreach promotes diversity and inclusion through various employee resource groups.
Employee referral bonuses are available to encourage the addition of great new team members.
The company organizes fun outings to foster a strong team culture.