Remote Staff Software Engineer (Java Full Stack Architect, LLM Solutions)

Description:

• Join the innovative Build Agent team within the App Engine organization at ServiceNow.
• The mission is to empower customers to rapidly create custom applications using AI agents, large language models (LLMs), and advanced machine learning techniques.
• As a Staff Software Engineer, you will lead the design, development, and deployment of high-quality, scalable, and performant AI Agentic applications on the ServiceNow platform.
• You will drive architectural decisions to ensure software is fast, scalable, and robust, setting the technical direction for key initiatives within the team.
• Collaborate closely with product managers, researchers, and other engineers to translate complex AI concepts into practical, customer-facing solutions.
• Mentor and grow other engineers on the team, fostering a culture of technical excellence, knowledge sharing, and continuous improvement.
• Contribute hands-on to the full development lifecycle, from ideation and prototyping to implementation, testing, and operational support.
• Stay updated on the latest developments in AI, machine learning, and LLMs, actively exploring and integrating new technologies to enhance platform capabilities.
• Ensure the adoption of best practices for software development, code quality, and system reliability.

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus.
• 8+ years of related experience in software development, with a significant focus on AI, machine learning, and large language models (LLMs).
• Proven track record of designing and delivering scalable, high-performance software solutions in an enterprise environment.
• Deep understanding of AI agentic architectures and their practical application in building intelligent systems.
• Proficiency in Java and JavaScript development is required.
• Experience with Python is a strong plus, especially for machine learning, data science, or scripting workflows.
• Solid knowledge of data structures, algorithms, and design patterns, particularly as they apply to complex AI/ML systems.
• Demonstrated ability to lead technical initiatives, drive architectural consensus, and influence technical direction across teams.
• Strong mentorship skills, with a passion for guiding and developing junior and mid-level engineers.
• Excellent communication and interpersonal skills, capable of explaining complex technical concepts to diverse audiences and fostering collaboration.
• Experience working with cloud platforms and distributed systems is highly desirable.
• Familiarity with the ServiceNow platform and its development ecosystem is a plus.

Benefits:

• ServiceNow offers a flexible work environment, allowing for remote or in-office work based on the nature of the role.
• The company is committed to creating an accessible and inclusive experience for all candidates.
• ServiceNow is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.
• Reasonable accommodations are available for candidates who require assistance during the application process.