Remote Staff Software Engineer

Description:

• The AI Futures team accelerates the adoption of generative AI across the platform by designing and building powerful, reusable demos, agents, and proof-of-concepts.
• As a Staff Software Engineer – AI Futures, you will rapidly prototype and deliver production-quality demo experiences that scale across business units.
• You will work with cutting-edge AI capabilities and own the full lifecycle delivery, from design and integration to refinement and reuse.
• Responsibilities include building high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes.
• You will collaborate with product owners to understand detailed requirements and take ownership of your code from design to delivery of high-quality products.
• The role involves designing user-friendly software that allows customers to extend and customize functionality to meet their specific needs.
• You will contribute to the design and implementation of new products and features while enhancing the existing product suite.
• Mentoring colleagues and promoting knowledge-sharing is also a key aspect of this role.

Requirements:

• You must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A proven ability to build high-quality, scalable, and reusable demo solutions that showcase GenAI capabilities in real-world use cases is required.
• Experience in prompt engineering and GenAI is essential.
• Familiarity with AI productivity tools such as Cursor and Windsurf is a plus.
• You should be able to work closely with field, product, and engineering stakeholders to understand needs and translate them into demo assets and proof-of-concepts.
• The ability to create parameterized or templatized demos that reduce lift for future engagements and support internal reuse is necessary.
• You will lead the design and development of AI-powered agents, workflow solutions, and customer-centric scenarios across ITOM, CSM, and beyond.
• Actively contributing to the formation of best practices, patterns, and technical playbooks through hands-on work is expected.
• Staying current with new AI features and rapidly prototyping integrations to validate value and usability is required.
• You should be able to mentor and collaborate with peers across the team to accelerate team velocity and knowledge sharing.

Benefits:

• The position offers a base pay range of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans are included, which feature flexible spending accounts.
• A 401(k) Plan with company match is provided.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are also part of the benefits package.
• Compensation is based on geographic location and is subject to change based on work location.