Remote Staff Software Engineer, Test (Contact Center Pro)

Description:

• This position is for a Staff Software Engineer, Test at ServiceTitan, located in the United States.
• The role involves leading software quality and test automation initiatives within a rapidly growing engineering organization.
• Responsibilities include defining and executing test strategies, developing automated test frameworks, and ensuring high-quality delivery across web and mobile applications.
• The candidate will collaborate closely with engineers, product managers, and designers to drive innovation and enhance overall product reliability.
• The position requires a hands-on technical leader who can balance rapid development with high-quality standards while mentoring teams and improving processes across multiple projects.
• The role offers the opportunity to make a substantial impact on product quality and team efficiency in a fast-paced, collaborative environment.

Requirements:

• The candidate must have 10+ years of hands-on software quality assurance and testing experience, preferably in web and mobile applications.
• A minimum of 8+ years of experience in test automation development (UI and API) is required.
• Deep knowledge of Object-Oriented Programming concepts is necessary, with proficiency in C# and JavaScript.
• Experience with HTML, CSS, XPath, and other web testing technologies is essential.
• Familiarity with code deployments, version control systems (Git), and CI/CD tools (TeamCity, Jenkins, CircleCI, etc.) is required.
• A strong understanding of the Test Pyramid and Agile Test Quadrants concepts is needed.
• A BS in Computer Science or a related engineering field is preferred.
• The candidate must be able to multitask, triage issues, and adapt to changing requirements in a fast-paced environment.
• Self-motivation, attention to detail, and the ability to operate independently while knowing when to seek guidance are essential.
• Excellent communication skills and experience mentoring team members are required.

Benefits:

• The position offers a competitive salary range of $136,600 – $182,600 USD, with actual compensation varying by skills, experience, and location.
• An annual bonus and equity participation are included in the benefits package.
• Flexible time off and comprehensive learning and development opportunities are provided.
• Holistic health and wellness benefits include company-paid medical, dental, vision, FSA, HSA, and telehealth services.
• A 401(k) plan with company match is available.
• Family support benefits include parental leave, fertility services, surrogacy, adoption reimbursement, and maternity support.
• Additional benefits include pet insurance, legal advisory services, and financial planning tools.
• The company promotes an inclusive and collaborative culture that values diverse perspectives and experiences.