Remote Strategic Solutions Engineer, West

Description:

• Cresta is on a mission to enhance customer conversations by leveraging AI and human intelligence in contact centers.
• The Strategic Solutions Engineer will partner with Sales Directors to act as both a business consultant and technical expert.
• This role involves guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.
• The engineer will connect with customer stakeholders to understand their business goals, technical environments, and operational challenges.
• Responsibilities include uncovering business objectives, leading technical discovery sessions, and designing tailored product demonstrations.
• The engineer will own the technical design and delivery of proof-of-value engagements and run ROI workshops.
• The role requires staying current on emerging technologies and serving as a technical liaison between Sales, Product, and Engineering.

Requirements:

• Candidates must have 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• A deep knowledge of contact center solutions, including telephony architecture and CCaaS platforms, is essential.
• Strong understanding of AI/ML technologies, particularly large and small language models, is required.
• Experience with real-time systems, CRM tools, analytics platforms, and SaaS solution architecture is necessary.
• The ability to design and communicate complex solutions clearly to both technical and business audiences is crucial.
• A consultative mindset with a proven track record of leading strategic conversations and influencing stakeholders is valued.
• Candidates should be fast learners and self-starters who thrive in high-growth, high-collaboration environments.
• Enthusiasm for Cresta’s mission and motivation to help customers unlock value from AI is important.

Benefits:

• Cresta offers comprehensive medical, dental, and vision coverage with plans suitable for individuals and families.
• Employees enjoy flexible PTO to take time off as needed.
• Paid parental leave is provided for all new parents welcoming a new child.
• A retirement savings plan is available to help employees plan for their future.
• A remote work setup budget is offered to create a productive home office environment.
• Monthly wellness and communication stipends are provided to keep employees connected and balanced.
• For onsite employees, an in-office meal program and commuter benefits are available.