Remote Support Engineer (SQL)

Description:

• Afresh is looking for a Support Engineer to join their Deep Tech Squad, providing top-tier support and guidance to customers.
• The role involves handling complex customer inquiries related to Afresh solutions, troubleshooting, and investigating issues using knowledge of SQL and databases.
• The Support Engineer will act as a key liaison for specific customers and be part of an on-call rotation to ensure timely support.
• Responsibilities include resolving tickets with clear communication, identifying trends and root causes, monitoring alerts, and advocating for customer issues.
• The engineer will work on higher-priority issues, conduct ticket quality assurance, and investigate customer problems involving data integrity and machine learning.
• The role also includes building and improving debugging protocols and understanding customer needs to enhance their experience.
• The Support Engineer will grow with the organization, potentially specializing in specific Partner needs and training future teammates.

Requirements:

• Candidates must have 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role.
• A minimum of 2+ years of experience working with complex databases and SQL is required, as this role is SQL-heavy.
• At least 1+ years of experience in technical customer support is preferred.
• A BSc in IT, Computer Science, or a similar field is required.
• Strong writing and communication skills are necessary to articulate complex solutions to non-technical individuals.
• Candidates should have experience handling high-urgency incidents with a calm demeanor under pressure.
• Strong strategic and analytical skills, along with acute attention to detail, are essential.
• Candidates should be organized, self-motivated, and comfortable operating within ambiguity.
• Experience in retail, supply chain, or grocery is strongly preferred but not required.

Benefits:

• The position offers Private Health Insurance for employees.
• Paid Time Off is provided to support work-life balance.
• A hybrid work setup is available, allowing for flexibility in work location.
• Opportunities for Training & Development are offered to enhance employee skills.
• A Mental Health Program is included to support employee well-being.
• Philhealth Coverage is also provided as part of the benefits package.