alcemy is focused on reducing the CO2 footprint of the cement and concrete industry, which is responsible for around 8% of global CO2 emissions.
The company leverages machine learning to provide smart production control software to improve efficiency and enable the production of low-carbon cement and concrete.
The software is used 24/7 in cement and concrete plants to optimize production and reduce carbon emissions.
The company is seeking a Customer Success Team Lead to enhance and scale the customer journey.
This role involves ensuring smooth onboarding, efficient management, and long-term success for customers.
Responsibilities include driving cross-functional collaboration, developing scalable customer success routines, and leading a high-performing team.
The ideal candidate should have team leadership experience, an operational mindset, and a passion for effective process building.
Requirements:
Candidates should have several years of experience in customer-facing roles within B2B SaaS or similar technical environments, with at least 2+ years in team leadership (5+ years preferred).
Excellent communication, interpersonal, and collaboration skills are required.
Strong process thinking and experience in setting up scalable customer-facing operations are essential.
Experience in technical product environments, ideally in B2B SaaS, AI/ML, or industrial technology, is necessary.
A strong ability to understand and communicate technical concepts and translate them into customer-relevant outcomes is required.
Strong project management skills with the ability to manage multiple priorities and deadlines are needed.
A background in supporting teams through change management and digital adoption processes is preferred.
Candidates should be confident in guiding teams through customer escalations and product rollouts.
A proven track record of aligning processes in cross-functional teams and translating customer needs into internal action is essential.
A people-first mindset is necessary to build accountability and motivate the team.
A high willingness to learn about the heavy industry is required.
Excellent English skills (native level or fluent) are mandatory; proficiency in German or Spanish is a plus.
Benefits:
The company offers a culture of honesty, professionalism, and integrity with an open feedback culture and regular 1:1 meetings.
Employees benefit from flat hierarchies, efficient decision-making processes, and an agile company structure.
A competitive market-rate salary aligned with experience is provided.
VSOP equity options are available, vested equally over 4 years for full-time employees.
Employees can work fully remotely within Germany or from the Berlin office with flexible working hours.
Free drinks, fruit, and snacks are available in the office.
Regular team activities and team weeks are organized a few times per year.
Employees receive a Mac or Linux laptop.
A budget for personal and professional development of 1500€/year and 3 days/quarter is provided.
Employees enjoy 28 days of vacation per year, with an additional day every 2 years.
Access to nilo.health for mental well-being support and heynanny for flexible childcare and eldercare services is included.
The office is dog-friendly with specific rules in place.
Regular knowledge-sharing through internal masterclasses is encouraged.
