Remote Technical Lead

Description:

• As a Technical Lead at MDS, you will maintain and improve internal systems that support a community of over 650 e-commerce entrepreneurs.
• You will report to the COO and be responsible for supporting automation workflows, troubleshooting technical issues, and managing tool integrations across platforms like Go High Level, Airtable, and Zapier.
• You will be the first point of contact for technical issues, handling support tickets, writing lightweight scripts, managing webhooks and APIs, and ensuring the tech stack runs smoothly.
• This role requires someone who is technically capable, detail-oriented, and passionate about streamlining operations.
• You will serve as the primary technical point of contact for internal issues, maintaining a clean log of incoming tickets and ensuring timely resolution.
• You will build and maintain automations using tools like Make and Zapier, monitor error alerts, and ensure workflows run smoothly across departments.
• You will develop custom scripts to support automation edge cases and assist in prototypes.
• You will act as a superuser across ClickUp, Airtable, Softr, G-Suite, and Slack, assisting with setup and maintenance.
• You will keep SOPs and internal documentation up to date using tools like Figma and Lucidchart.
• You will leverage AI tools to optimize workflows and reduce repetitive work.
• You will maintain structured, accurate data across platforms and support reporting and dashboard creation.
• You will act as the QA checkpoint for launches and programs, testing workflows and automations.
• You will help manage user permissions and ensure secure infrastructure across key platforms.
• You will own the maintenance of tools like the AI-powered Facebook Scraper.
• You will collaborate in regular meetings and projects to ensure tech solutions align with organizational needs.

Requirements:

• You must have 3+ years of technical operations experience, supporting internal systems in a fast-paced, remote work environment.
• You should possess hands-on technical skills, including proficiency with automation platforms, internal tooling, and light coding/scripting.
• Familiarity with AI platforms such as ChatGPT or Claude is required, along with the ability to integrate them into workflow automation.
• You should have experience documenting SOPs and building process maps to maintain operational clarity.
• Strong written and verbal communication skills are essential, with the ability to translate technical language for non-technical teammates.
• A collaborative and proactive mindset is necessary, with the ability to manage tasks with minimal supervision.
• A bachelor’s degree in Information Systems, Computer Science, Business Ops, or a related field is preferred, though relevant certifications or demonstrable skills are also welcomed.

Benefits:

• You will enjoy global work flexibility, allowing you to work from anywhere as long as you align with Eastern Time for key hours.
• MDS prioritizes an outcome-driven work culture, focusing on results rather than rigid schedules.
• You will have the autonomy to manage your tasks and schedule, promoting a healthy work-life integration.
• Engage with a network of over 650 leading e-commerce entrepreneurs, providing invaluable learning experiences.
• You will have access to exclusive, high-profile events for professional development and networking.
• Immerse yourself in a dynamic community of innovators that encourages personal growth and entrepreneurial spirit.
• Continuous professional development opportunities will keep you at the forefront of e-commerce trends and strategies.
• Your role will allow you to make a tangible impact on the growth and success of members and communities.
• MDS supports a harmonious integration of work and life, leading to a more balanced and rewarding lifestyle.