Remote Technical Services Engineer, ML

Description:

• The Technical Services Engineer’s primary role is to serve as a technical advisor and champion for Anyscale customers.
• This position plays a crucial role in the customers’ post-sale journey by helping them to onboard, adopt, and grow on Anyscale.
• Responsibilities include troubleshooting and resolving open customer tickets and driving consumption.
• The role requires close coordination with engineering teams to debug complex issues.
• This position is ideal for those who are technically curious and passionate about ML/AI, LLM, vLLM, and the role of AI in next-generation applications.
• The role offers an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space.
• Key tasks include being a solutions architect, owning customer issues end-to-end, participating in a follow-the-sun customer support model, tracking open customer bugs and feature requests, managing customer workloads, contributing to internal tools and documentation, providing feedback, and building strong relationships with technical stakeholders.

Requirements:

• Candidates must have 5+ years of experience in a customer-facing technical role, with at least 2+ years in a dynamic, fast-paced, startup-like environment.
• Strong organizational skills and the ability to manage multiple customer needs simultaneously are required.
• Experience as a machine learning engineer is necessary.
• Candidates should have experience in training, fine-tuning, and inference/serving of LLMs.
• Knowledge of one or more major cloud platforms (AWS, GCP, or Azure) is essential.
• Excellent communication and interpersonal skills are required.
• A strong sense of ownership, self-motivation, and eagerness to acquire new skills and do new things is expected.
• Willingness to uplevel the knowledge and skills of peers through mentorship, training, and shadowing is important.

Benefits:

• Anyscale takes a market-based approach to compensation, which is data-driven, transparent, and consistent.
• The target salary for this role may be adjusted as market data changes over time.
• Anyscale Inc. is an Equal Opportunity Employer, ensuring candidates are evaluated without regard to various protected characteristics.
• The company is an E-Verify company, providing necessary documentation regarding participation and rights.