Remote Technical Solutions Engineer

Description:

• Bestow is a leading insurance technology platform focused on increasing financial stability for everyone.
• The engineering team is responsible for all technology related to Bestow and the Bestow Platform, serving employees, consumers, and enterprise customers.
• The Partner Support Team works closely with all engineering teams to identify, analyze, and resolve bugs to allow the organization to focus on new product development.
• The Technical Solutions Engineer will report to the Partner Support Manager and is open to remote work within the contiguous US.
• The role involves diagnosing and resolving issues with digital life insurance products, collaborating with product engineers, product managers, and customer experience teams.
• Responsibilities include working with internal and external engineers to provide bug fixes, coordinating with product managers for enhancements, maintaining documentation, and monitoring services to ensure product usability.

Requirements:

• Candidates must have 2+ years of full-stack professional software development experience, preferably in Python, Go, or TypeScript.
• A minimum of 2+ years of professional experience in debugging and optimizing APIs and querying data sets using SQL is required.
• Strong written and verbal communication skills are essential, with the ability to explain complex technical issues to diverse audiences.
• A solid understanding of the Software Development Life Cycle (SDLC) is necessary.
• Experience with formal ticketing systems such as Jira, Salesforce, or ZenDesk is required.
• Candidates should have a passion for technology and a willingness to learn and adapt in a dynamic market.
• Experience with the Atlassian suite (Jira, Confluence, Salesforce, Slack) is preferred.
• Familiarity with APIs and/or event-driven systems is considered a strong plus.

Benefits:

• Bestow offers a competitive salary and equity based on the role.
• The company provides policies and managers that support work/life balance, including flexible paid time off and parental leave programs.
• Employees can access a 100% paid-premium option for medical, dental, and vision insurance.
• A lifestyle stipend is available to support physical, emotional, and financial wellbeing.
• The company has a flexible work-from-home policy and offers remote options, as well as a state-of-the-art office in Dallas for those who prefer an office setting.
• Bestow promotes employee-led diversity, equity, and inclusion initiatives.
• The company has received multiple accolades for its workplace culture and commitment to employees, including recognition as a top employer by Great Place to Work and Fortune.