Remote Windows Sustaining Engineer

Description:

• Halcyon is seeking an experienced Windows Sustaining Engineer to support the development and long-term maintenance of the Halcyon Anti-Ransomware platform on Windows.
• The role involves diagnosing and triaging customer issues by analyzing logs, crash dumps, and diagnostic data to identify root causes and drive timely resolutions.
• The engineer will collaborate cross-functionally with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components.
• Responsibilities include kernel-mode and user-mode code development, writing code that transforms messages, processes data, interfaces with components in different languages, and interacts with Web APIs.
• The engineer will also use profiling tools to optimize code performance and write unit and integration tests while adhering to consistent coding styles and architectural guidelines.

Requirements:

• Candidates must have a proven ability to troubleshoot and debug complex systems effectively.
• Proficiency with windbg in both user-mode and kernel-mode is required.
• Experience identifying performance bottlenecks using Windows Performance Analyzer is necessary.
• Strong written and verbal communication skills are essential for this position.
• The ability to develop high-quality code in C++ is required.
• Experience programming in Rust or a strong desire to learn Rust is preferred.
• Knowledge of Windows NT internals is necessary for the role.

Benefits:

• Halcyon offers comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• A 401k plan with a generous employer contribution is provided.
• Employees receive short and long-term disability coverage, as well as basic life and AD&D insurance plans.
• Medical and dependent care FSA options are available to employees.
• The company has a flexible PTO policy to support work-life balance.
• Parental leave is offered to eligible employees.
• A generous equity offering is part of the compensation package.