Description:

The Customer Data Engineer II position is a full-time remote role based in India, focusing on MongoDB, Elasticsearch, and Linux system administration.
The role supports various database and automation tasks in a 24/7 Linux environment.
Candidates should have at least 2+ years of experience with either MongoDB or Elasticsearch application support, DBA, or development, or 3+ years of experience with other database application support or DBA or development.
A minimum of 2+ years of Linux system administration and 2+ years of Linux system automation experience is required.
Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals, replication, backups, and performance tuning.
The position involves operating system and network troubleshooting, responding to customer requests, monitoring alerts, and ensuring acceptable system performance.
Support engineers will work with teams such as DBAs, SREs, account managers, and developers as needed.
The role requires support engineers to manage moderate to complex customer issues that may take multiple days to resolve.
This position is for shift 2 and shift 3 in a support engineer team that provides 24/7 operations support.
A flexible work schedule is necessary, including weekends, holidays, occasional nights, and emergency escalations.
Support engineers participate in an on-call rotation during regular shift hours.

Requirements:

Candidates must possess excellent troubleshooting skills with the ability to resolve issues quickly and effectively.
Experience managing MongoDB, Elasticsearch, or other database configurations is essential.
A good understanding of the Linux operating system, particularly Debian and CentOS-based distributions, is required.
Strong teamwork skills with good oral, written, and interpersonal communication abilities are necessary.
The ability to communicate technical details and ideas clearly and write documentation is important.
Candidates should be able to work independently as part of a remote team.

Rackspace Technology offers a commitment to equal employment opportunity without regard to various legally protected characteristics.
The company is recognized as a best place to work by Fortune, Forbes, and Glassdoor, indicating a positive work environment.
Employees are encouraged to bring their whole selves to work, fostering a culture of diversity and inclusion.
Rackspace Technology is dedicated to embracing technology, empowering customers, and delivering innovative solutions.