Description:

Supabase is an open source database platform seeking a Customer Solutions Architect (CSA) to work remotely.
The CSA will engage with a diverse range of customers, from agile startups to established brands, ensuring their success on the Supabase platform.
The role involves guiding new customers through onboarding, setting expectations, and defining success criteria.
The CSA will educate customers on Supabase architecture principles and assist in developing technical solutions for reliable and scalable applications.
Collaboration with support and engineering teams is essential to address customer issues efficiently.
The CSA will deliver successful engagements, including application assessments and solution proposals, to maximize customer value.
Identifying opportunities for automated support to enhance customer engagement is a key responsibility.
The role requires ownership of team projects to improve service efficiency and value.
The CSA will engage with other teams to share customer feedback and foster collaboration.
Continuous self-improvement and innovation in customer experience are expected.

Requirements:

A minimum of 6 years of relevant work experience is required.
A strong background in web application development using technologies such as Javascript/NodeJS, Python, C#, Ruby, and PHP is necessary.
Experience with relational database management systems like PostgreSQL or MySQL is essential.
Familiarity with popular JavaScript frameworks (React, Vue, Svelte) and Node.js is preferred.
The candidate must be well-organized and an effective communicator of technical concepts.
Strong interpersonal skills are required to navigate conflict and foster healthy dialogue.
Experience with project management methodologies, business analysis, change management, user adoption, release management, and governance is important.
Proven success in leading customer-facing engagements is necessary.

The position offers 100% remote work from anywhere within the required time zones, with no location-based salary adjustments.
Employees enjoy autonomous work, allowing them to set their own pace while collaborating on projects.
Health, vision, and dental benefits are provided, covering 100% of costs for employees and 80% for dependents.
A tech allowance is available for any necessary office setup.
An annual education allowance is provided to support professional development.
The company organizes annual off-site events for team building and collaboration.