Description:

Restaurant365 is a SaaS company that provides a cloud-based platform for accounting and back-office operations in the restaurant industry.
The Sr. Customer Success and Support (CS&S) Data Programs Analyst reports to the Sr. Manager of Customer Success Business Operations.
This role is crucial in bridging the gap between systems and business needs through data analytics and insights.
The analyst will evaluate processes, define requirements, and deliver data-driven recommendations to executives and key stakeholders.
Responsibilities include gathering, organizing, and analyzing data from various sources.
The analyst will collaborate with IT-Systems, GTM, and Financial operations to identify technical solutions for data access and analysis.
They will support CS&S business analysts with data and tools, including self-service dashboards.
The role involves program management of all CS&S data analysis projects and initiatives.
The analyst will design scalable data insights and systems, overseeing high-priority business process and data initiatives.
They will define program structures, processes, deliverables, and operational cadences for data and systems.
The analyst will develop and implement data frameworks and tools for managing data insights.
They will work closely with key stakeholders and support the identification of trends and patterns in data.
The role includes supporting annual planning and financial forecasting and performing other duties as assigned.

Requirements:

A Bachelor’s degree in business, data analytics, finance, or a related field is required.
Candidates must have 7+ years of business operations experience in a SaaS business.
A minimum of 5+ years in data strategy, business operations, and/or management consulting with a focus on business analytics and data is necessary.
At least 2+ years of experience in a GTM or Financial data operations function is required.
Strong proficiency in data analytics tools such as Domo, Tableau, SQL, Power BI, and Excel is essential.
Experience with data sources like Snowflake, Databricks, Microsoft, BigQuery, and Azure Synapse is needed.
Exceptional data analysis and outstanding data visualization skills are required.
Strong communication and presentation skills are necessary for collaboration across all levels.
Candidates should have a strong bias for action and the ability to work in a fast-paced environment with changing priorities.
The ability to self-start and drive new ideas through influence is essential.

The salary range for this position is $96,400-$144,600, with actual salary varying based on skills, experience, and location.
Comprehensive medical benefits are provided, with 100% coverage for employees.
The position includes a 401k plan with matching contributions.
Employees are offered an equity option grant.
Unlimited PTO is available, along with company holidays.
Wellness initiatives are part of the benefits package.