Remote Senior Software Engineer - Customer Engineering

Description:

• The Senior Software Engineer will work closely with customers to address any product-related issues.
• They will collaborate with account teams to drive product adoption and enhance customer satisfaction.
• Responsible for resolving customer issues, identifying workarounds, and partnering with product and engineering teams to deliver solutions.
• Develop diagnostic tools, scripts, benchmarks, and run books to assist in diagnosing and troubleshooting customer issues.
• Focus on scaling individual efforts and reducing MTTR (Mean Time to Resolution).

Requirements:

• Must have 7+ years of experience in customer engineering and SRE teams.
• Proven track record of resolving technical support issues efficiently.
• Experience troubleshooting API and various integrations at scale in AWS.
• Familiarity with CloudNative platforms, Micro-services, and containerized deployments.
• Proficiency in Databases, NoSQL, Queueing Service, and Elastic Search.
• Proficiency in one or more scripting or programming languages: Python, PHP, JavaScript, React, Go, or Java.
• Demonstrated experience in debugging software reliability issues in a distributed environment.
• Excellent interpersonal and communication skills.
• Must be curious, collaborative, self-driven, innovative, and proactive.
• Bachelor's degree in engineering or a related technical field.
• Experience in science or Biopharma is a plus.

Benefits:

• Competitive Salary and equity in a fast-growing company.
• Supportive, team-oriented culture focused on continuous improvement.
• Generous paid time off (PTO).
• Flexible working arrangements, including remote work.