Description:

Rackspace is building its Professional Services Center of Excellence on Application Performance Monitoring Suites.
The role involves solving complex business problems and contributing to the development of modern applications for customers.
Responsibilities include implementing Observability solutions, building and maintaining scalable systems, and developing monitoring tools, alerts, and dashboards.
The engineer will proactively gather and analyze metric and log data for anomaly detection, performance tuning, capacity planning, and fault isolation.
Collaboration with development teams is essential to implement and deploy new features while ensuring reliability, security, and performance standards.
The position requires maintaining a deep understanding of the customer’s business and technical environment.
Identifying performance bottlenecks and resolving root causes of service issues is a key responsibility.

Requirements:

A Bachelor’s degree in engineering/computer science or equivalent is required.
Candidates should have 7 to 14 years of experience in Site Reliability Engineering, DevOps, and code-level application support.
Senior-level experience with AWS Infrastructure design, implementation, and optimization is necessary.
Proficiency with observability tools like Splunk, Datadog, and SignalFx is required.
Experience in deploying, maintaining, and supporting software applications/services in the AWS ecosystem is essential.
A proactive approach to identifying problems and solutions is expected.
Candidates should have experience writing code in one or more interpreted languages such as Python, PHP, Perl, Ruby, or Linux Shell.
Familiarity with Terraform or Cloud Formation scripting is required.
Experience with configuration management tools like Ansible, Chef, or Puppet is necessary.
Knowledge of software development best practices and tools, particularly Git, is essential.
Experience in an agile software development environment is required.
A good understanding of AWS pricing/cost models, especially for compute, storage, and database offerings, is necessary.
Candidates should have a clear understanding of network and system management solutions.
Excellent organizational, project management, communication, critical thinking, and analytical skills are required.

Rackspace Technology is recognized as a best place to work by Fortune, Forbes, and Glassdoor.
The company offers a commitment to equal employment opportunity without regard to various legally protected characteristics.
Employees are encouraged to bring their whole selves to work and embrace unique perspectives that fuel innovation.
Rackspace provides opportunities for professional growth and development within a supportive team environment.