Description:

The position is for an SRE Support Engineer within the Gigster Talent Network, focusing on exciting upcoming projects with major clients.
Candidates will work across different time zones, including Pacific Time, UK office hours, and Singapore office hours.
Responsibilities include supporting internal IaaS, providing a range of services from onboarding to creating informational posts on the community support platform.
SRE Support Engineers will participate in developing support tools and processes, requiring maturity to understand scaling in services.
The role involves troubleshooting and resolving container orchestration issues, application deployment issues, and analyzing customer interaction trends.
Work hours are from 8 AM to 5 PM UK time, Monday to Friday, with availability required for weekend maintenance when necessary.

Requirements:

Candidates must have a robust level of spoken and written English.
A minimum of 5 years of experience in supporting highly scalable applications and web services is required.
Experience with cloud technologies, specifically AWS, is mandatory; Google Cloud experience is a plus.
Hands-on experience with Kubernetes and Docker is mandatory, with basic knowledge of Spark and Kafka.
Extensive experience in deploying, managing, and scaling applications using Kubernetes is required, along with familiarity with Helm or Kustomize.
A deep understanding of Linux administration, scripting (Bash, Python, or similar), and troubleshooting is essential.
Candidates should have knowledge of network protocols, DNS, load balancing, and related technologies.
Comfort in working with a technical customer base and providing a wide range of support is necessary.
Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment are required.
Attention to detail, analytical capabilities, and a passion for technical support are essential.
Candidates must have strong troubleshooting experience and the ability to work as an independent contractor for a US company.

Members of the Gigster Talent Network have access to a variety of client projects, allowing them to choose projects that fit their interests and pay rates.
Opportunities to work with top-tier international companies and on cutting-edge products that make a difference.
The recruitment process is designed to be efficient, allowing candidates to move quickly through assessments and interviews.
The model offers flexibility in choosing from part-time, short-term, or full-time long-term projects.
Successful candidates will be part of a highly curated network of some of the best software developers in the world, enhancing their career opportunities.