Customer/Technical Support Leader

I'm looking for a role where I can own the L2 support operation end to end — not just manage a queue, but actually shape how the team works, how incidents get resolved, and how quality gets measured and improved over time. I want to be the person who sits between engineering and the client, who knows the application well enough to have a real conversation with a developer about a production issue, and who can walk into a critical escalation and bring structure to the chaos. I've spent nine years building exactly that capability — first going deep on enterprise platforms and data infrastructure at S&P Global, then scaling it to people leadership at Motive where I ran a 78-person global team. What I'm ready for now is a company where support is taken seriously as a function, where SLAs actually mean something, and where there's room to build — better processes, stronger teams, cleaner documentation, more reliable operations. I'm not looking for a title. I'm looking for a problem worth solving and a team worth leading. If the operation is broken, I want to fix it. If it's working, I want to make it excellent. That's the kind of work I show up for.