H
hussainriz's photo
sayed Rizve
From Pakistan 02:41 PM (GMT-04:00)
$10/hr

Active 1 hour ago


Member since Aug 2026

Share this profile:

Project Manager / Business analyst

Business Intelligence Analyst
Available for hire
Years of experience
8+ years
Experience level
Senior
Available for
Full-time
Available from
26 Sep 2026

I have spent the last 8 years working across Project Management, Business Analysis, and Agile delivery roles. My career started working offshore for a Manhattan-based design agency, where I gained exposure to digital products and client delivery. I later joined a MENA-focused consultancy and worked on large-scale digital transformation initiatives for organizations including NEOM, Sharjah Islamic Bank, and Bank Saudi Fransi.

I then worked with EY MENA (Ernst & Young), contributing to enterprise and government transformation programs across the region. Today, I'm working as a Project Manager for a Sydney-based Microsoft Partner, leading Dynamics 365 CRM and digital transformation projects for clients in Australia.

What makes me unique is my ability to wear multiple hats. Throughout my career, I've worked as a Project Manager, Business Analyst, Scrum Master, and Presales Consultant, allowing me to bridge the gap between business stakeholders, technical teams, and delivery. I'm also a Certified ScrumMaster (CSM) and currently pursuing my PMP certification.

I'm particularly interested in roles where I can combine strategic thinking, stakeholder management, and product or project delivery to help teams build meaningful solutions and drive measurable business outcomes.

Skills

Languages

Employment History

Project Manager / Sr Business Analyst at Itknocks Current 2024 - Now
• Leading Digital Transformation, Banking Technology, CRM, Web Portal, and Customer Engagement initiatives across Financial Services and Enterprise domains. • Managed end-to-end delivery of Microsoft Dynamics 365 CRM implementations, including Sales, Marketing, Customer Service, and Omnichannel solutions, ensuring alignment between business objectives and technology strategy. • Led business analysis, stakeholder management, requirements elicitation, solution design, UAT, and Agile project delivery for enterprise-scale CRM transformation programs. • Directed implementation of Microsoft Digital Contact Center and Omnichannel Customer Engagement solutions integrating WhatsApp, Facebook, Live Chat, and Voice channels to improve customer experience and streamline service operations. • Delivered large-scale Dynamics 365 CRM solutions for financial services organizations, driving process optimization, workflow automation, and operational efficiency. • Led the design and delivery of an Investment Banking Portal using Microsoft Power Pages integrated with brokerage platforms and back-office systems. • Designed and implemented automated investment allocation workflows using Microsoft Power Automate, reducing manual effort and improving operational accuracy. • Collaborated with senior stakeholders, business users, architects, developers, and QA teams to ensure successful project execution, risk mitigation, and delivery governance. • Managed project planning, sprint execution, resource coordination, dependency management, and go-live activities using Agile and Scrum methodologies.

Education

Bachelor of Computer Science at Bahria University 2014 - 2019