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JAMES MAIYO
From Kenya 04:43 PM (GMT+03:00)
$20,000/yr

Active over a week ago


Member since Mar 2026

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ICT support, Network Engineer, Cyber Security Engineer

Cybersecurity Engineer
Available for hire
Years of experience
3+ years
Experience level
Junior
Available for
Full-time, Contract, Freelance, Internship
Available from
23 Jun 2026

I am an enthusiastic and analytical IT practitioner who has a solid background in IT Risk Management, Cybersecurity as well as ICT Operations. When I was a growing up in Kenya, I had always wondered how businesses operate on the basis of technology, but how little glitches happen in an organization that can cause huge repercussions. This interest made me take a Bachelor Degree in Mathematics and Computer Science and currently, a Master Degree in Cyber Security and Digital Forensics in order to find a good position of recognizing, analyzing, and addressing technological hazards.

My hands-on IT experience and risk orientation are unique in my case. I have been involved with banks and other international clients to conduct system reviews, user reviews, IT risk and reviews, as well as to maintain adherence to policies, standards, and procedures. I will be able to present technical risks as clear suggestions to both technical and non-technical stakeholders - this ability is mostly lacking among IT professionals.

I am also extremely versatile and goal-oriented and can work well in a workplace where detail and efficiency are critical. I am in charge of making sure that ICT assets are safeguarded and that the risks that affect organizations are minimized, whether it is by keeping track of an IT Risk dashboard, or supporting RCSAs, or conducting security audits.

Essentially, I have the expertise in technology, analytical skills, risk conscious attitude, and a belief in learning and developing in a banking IT Risk setting. This combination qualifies me as a perfect fit in the IT Risk Internship since I will be able to provide the strategy and the implementation of the technical knowledge at the operational and security level excellence.

Employment History

Digital Customer Support Specialist-ICT Operations at SBM Bank Kenya 2022 - 2023
Provided technical support for Digital Channels, including Mobile Banking, Internet Banking, Mfukoni C2B, and MTS. - I participated in testing and rolling out business solutions with minimal disruption to business operations. - Recommended and executed system upgrades to enhance security, performance, and efficiency. - Delivered first-level Mobile App training to users, managing issue resolution and developing expertise in mobile, digital commerce, and banking technologies. - Analyzed user requirements to design and implement effective solutions. - Expanded service channels to improve customer accessibility. - Maintained system configurations, user documentation, and Business Continuity plans. Achievements - Ensured secure, robust money transfer services through proactive security measures and collaboration with IT Security. - Improved Digital Channels' performance and reliability through timely upgrades and process enhancements. - Increased user satisfaction by implementing solutions that addressed key requirements and minimized disruptions. - Developed user expertise in new technologies through targeted training and support.
Information Technology Specialist at Upwork Current 2020 - Now
Software Development and Technical Support (UI/UX Design, Web Design). Cybersecurity Consultation (Risk Assessment and Management, Security Audits and Penetration Testing, Data Protection & Compliance) Network Design and Implementation (Network Infrastructure Design, and VPN and Remote Access Solutions) Cloud Services Consulting (Cloud Migration and Cost Optimization) Technical Writing (Software and Application Manuals, Technical API Documentation, SOPs and Workflow Manuals, Technical Blog Posts and Articles, and Technical Tutorials and How-To Guides) Computer hardware, software applications and networking. Troubleshooting and Diagnostics.
Artificial Intelligence Specialist at Remotasks 2018 - 2024
Computer Vision (CV) Data Processing Machine Learning (ML) Data Processing Natural Language Processing (NLP) Data Processing

Education

Mathematics and Computer Science at Multimedia university of Kenya 2014 - 2018