Senior IT Program Manager

Lead a global cybersecurity adoption and customer-success program spanning technical program management, service delivery, renewal protection and operational improvement. Manage 7–10 technical program managers across geographies and coordinate cross-functional delivery with product, engineering, field and partner operations teams. ·        Directed cross-functional program and portfolio governance across endpoint security, threat detection and response, identity and access management, compliance, data protection, device management and cloud security initiatives, aligning priorities, resources, dependencies and business outcomes. ·        Established a proactive customer health and risk management framework that translated adoption, deployment, support, and value-realization signals into targeted engagement plans, executive escalations, and mitigation actions. ·        Influenced approximately $85M in renewal value at risk by partnering with account teams, technical specialists, operations leaders, and executive stakeholders to identify risks early, manage dependencies, and execute structured remediation plans. ·        Coordinated customer, technical and operational workstreams by tracking dependencies, escalating delivery blockers and agreeing recovery actions with accountable owners, improving execution predictability. ·        Transformed reactive field demand into scalable playbooks, automation assets, and AI-assisted workflows that improved operational efficiency, deployment governance, diagnostics, reporting, and service consistency. ·        Introduced executive dashboards, decision logs, risk registers and performance reviews that clarified ownership, surfaced program risks and supported faster leadership decisions. ·        Aligned product, engineering, customer success, sales, partner and operations teams on priorities, owners and delivery decisions for customer-adoption and renewal-risk initiatives.

Led regional and global customer and partner engagement programs for cybersecurity and cloud services, driving partner readiness, customer adoption, business growth and structured market feedback loops. •          Designed and executed partner enablement strategies for managed service providers, distributors, telecommunications companies and strategic solution partners across EMEA and global teams. •          Built and scaled a global operating model covering governance, project tracking, reporting, content management, stakeholder communications and executive reviews; supported 73 events and 4,595 partner participants. •          Owned end-to-end planning and execution of a security acceleration program for a major distributor, aligning executive sponsors, managing dependencies and delivering an EMEA partner event for 250 participants. •          Facilitated regulatory readiness programs, including NIS2 education, translating compliance requirements into security adoption priorities and implementation roadmaps. •          Converted customer and partner feedback into more than 40 feature requests, product requirements, product insights and roadmap recommendations for product and engineering teams.