Operations & Customer Success Leader | AI-Enabled Strategy | SaaS & Remote Teams

Business and operations leader working at the intersection of AI, customer success, and performance strategy — supporting tech-driven organizations in scaling teams, improving execution, and driving measurable results.

With over 10 years of international experience across LATAM and EMEA, I have led operations, workforce performance, and stakeholder alignment within global environments, including large-scale programs connected to Meta.

My work focuses on translating complexity into clarity — connecting business objectives, team performance, and data-driven decision-making to enable sustainable growth.

I bring a strong combination of operational discipline, cross-cultural intelligence, and AI-enabled thinking, helping organizations move beyond execution gaps and into structured, scalable performance.

Core areas of focus include: – Customer Success & Client Experience – Business Operations & Performance Management – Workforce Strategy & KPI Governance – Stakeholder Management & Cross-functional Leadership – AI-enabled Decision Support & Process Optimization – Remote Team Leadership & Global Operations

I am particularly interested in remote opportunities within SaaS, technology, and AI-driven environments where business performance, customer success, and human-centered leadership are critical to growth. I am especially drawn to organizations that value strong judgment, clarity of thinking, and human intelligence in the age of AI.