Data Analyst

- Collected, cleaned, and analyzed customer data from hotel bookings, event reservations, and service feedback to support operational and strategic decisions. - Designed interactive Power BI dashboards to track occupancy rates, event attendance, revenue performance, and customer satisfaction metrics. - Improved resource allocation efficiency by 15% through data-driven insights on demand patterns and capacity utilization. - Delivered actionable recommendations on peak booking periods and service optimization, contributing to a 10% increase in event bookings and repeat customers.

- Led day-to-day operations across customer service, order management, and inventory control, ensuring operational continuity and service reliability. - Oversaw customer intake and fulfillment workflows, establishing clear operating procedures that improved accuracy, turnaround time, and cross-team coordination. - Owned operational data capture and reporting, consolidating sales transactions, stock movements, and customer feedback into actionable insights for management review. - Reduced order processing errors by 20% through implementation of structured data validation, and quality checks.

- Processed and verified daily customer transactions (deposits, withdrawals, transfers) in compliance with banking procedures. - Performed end-to-end cash reconciliation, vault balancing, and variance checks to ensure transaction accuracy and control. - Handled customer inquiries and complaints, logging and escalating issues to support service quality monitoring. - Redirected customers to alternative banking channels (ATM, USSD, mobile banking) to improve service efficiency.