Remote Applied AI Operations Lead

Description:

• Canvas Medical is seeking an Applied AI Operations Lead to join their GTM Operations team.
• The role involves driving the deployment, adoption, and governance of AI agents across healthcare organizations.
• This position acts as a bridge between the Applied AI engineering team and healthcare organizations implementing AI capabilities.
• The lead will partner with customers to deploy and manage AI agents, ensuring they deliver measurable value in healthcare settings.
• Responsibilities include conducting workflow assessments, configuring agents, and maintaining evaluation frameworks to demonstrate effectiveness.
• The role requires maintaining AI governance frameworks and designing monitoring systems for agent performance.
• The lead will also develop training programs for care teams to collaborate effectively with AI agents.
• The position involves hands-on work with foundation model APIs and collaborating with engineering to inform product development.
• The lead will serve as a trusted advisor for customers, driving executive conversations about AI strategy and creating compelling narratives around AI impact.

Requirements:

• A minimum of 5 years in technical customer-facing roles such as solutions engineering or customer success engineering is required.
• Demonstrated experience in deploying and managing LLM-based applications in production environments is essential.
• A proven track record of successful enterprise technology implementations with measurable business outcomes is necessary.
• Strong project management skills are required to manage multiple customer engagements simultaneously.
• Hands-on experience with foundation model products and AI tools for low-code automation is needed.
• Understanding of AI safety, alignment, and governance principles is required.
• Familiarity with evaluation frameworks, A/B testing, and performance monitoring for AI systems is necessary.
• Healthcare technology experience is required, with the ability to advise on workflows and construct automations.
• Knowledge of clinical workflows, EMR systems, and healthcare operations is a plus.
• Familiarity with HIPAA and clinical documentation standards is important.
• Exceptional written and verbal communication skills are required, along with strong analytical and problem-solving abilities.

Benefits:

• The position offers a competitive salary ranging from $175,000 to $250,000 per year.
• Employees receive a comprehensive health insurance package, including an option for 100% family coverage.
• A 401k plan is available for employees.
• Paid maternity and paternity leave of 12 weeks is provided.
• The company offers flexible and unlimited paid time off (PTO).
• A home office stipend is included to support remote work.
• Canvas Medical promotes a mostly remote, distributed team environment, encouraging employees to work where they perform best.