Remote AWS Architect – Amazon Connect & GenAI Solutions

Description:

• Miratech is seeking an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies.
• The candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.
• Responsibilities include architecting end-to-end AWS-based solutions for Amazon Connect digital contact centers, building custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks, and designing event-driven, scalable cloud architectures following AWS Well-Architected principles.
• The role also involves implementing GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs, integrating conversational intelligence into customer and agent workflows with AI/ML teams, and configuring and managing IAM, VPCs, CloudWatch monitoring, logging, and security controls.
• Ensuring compliance with enterprise security and governance standards, integrating Amazon Connect with third-party CRMs and enterprise systems, designing streaming APIs, event-handling logic, and reporting APIs, and leading cross-functional engineering, DevOps, and product teams to deliver complex solutions are also key responsibilities.
• The architect will align architectural strategy with business and customer experience goals.

Requirements:

• Candidates must have 8+ years of experience in AWS architecture and cloud solution development.
• Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3, and CloudWatch is required.
• Proven experience with GenAI technologies, both AWS-native and open-source models, is essential.
• A strong understanding of IAM, cloud infrastructure, monitoring, and security practices is necessary.
• Experience in building custom chat widgets and agent workspace solutions is required.
• Hands-on experience with CRM integrations and real-time event streaming is needed.
• Strong communication, leadership, and problem-solving skills are essential for this role.

Benefits:

• Miratech offers a culture of Relentless Performance, with a 99% project success rate and over 30% year-over-year revenue growth.
• The company provides competitive pay and benefits, including health insurance, language courses, and a relocation program.
• Employees enjoy a Work From Anywhere culture, allowing for flexibility with remote work.
• A growth mindset is encouraged, with professional development opportunities such as certification programs, mentorship, and internal mobility.
• Employees can collaborate on impactful projects for top global clients, contributing to shaping the future of industries.
• The company fosters a welcoming multicultural environment, promoting inclusivity and support through open communication and regular team-building social events.
• Miratech is committed to social sustainability values, focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.