Remote AWS Solutions Engineer

Description:

• Join TTEC Digital as a Solutions Engineer in the AWS Contact Center practice.
• Support pre-sales initiatives, develop customer-facing solutions, and enable delivery teams with reusable assets.
• This is a 100% remote role, requiring candidates to work within US-based time zones.

Requirements:

• 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
• Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK).
• Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar).
• Proven ability to create technical architecture diagrams using tools like Lucidchart or draw.io.
• Strong technical writing skills with experience in developing SOWs, RFP responses, or technical proposals.
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Preferred: AWS Certifications, experience with CTI integrations, familiarity with IaC tools, and knowledge of AI/ML services for contact centers.

Benefits:

• Work in a company recognized as a Great Place To Work 2024-2025.
• Be part of a diverse and inclusive workforce committed to exceptional customer experience.