Remote Cloud Operations and Support Engineer - SRE

Description:

• The Cloud Operations and Support Engineer will manage the operational health of the Docebo learning platform.
• This role involves solving critical customer-facing issues by coordinating responses across the Docebo product organization.
• The engineer will be part of a globally deployed team skilled in handling urgent customer issues and diagnosing technical, operational, and product issues.
• In-depth knowledge of the Docebo platform at both architectural and code levels is essential.
• The position requires coordination across multiple organizations, including Support and Product teams.
• Scheduled work times will include limited shifts on weekends.
• The role reports to the Senior Director of Cloud Operations and Support and is hybrid, based in London or remote within the UK.

Requirements:

• Candidates must have experience with infrastructure management and operations.
• A good working knowledge of Linux and Docker, as well as familiarity with the LAMP stack, is required.
• Experience with AWS Cloud services is necessary.
• Proficiency in Bash or Python scripting is expected.
• Familiarity with CI/CD tools such as Gitlab CI is required.
• Candidates should be familiar with application performance monitoring tools like Datadog and New Relic.
• Knowledge of Docker orchestrators such as Amazon ECS or Kubernetes is necessary.
• Familiarity with Git is required.
• The ability to solve issues using clear methods while knowing when to take intuitive leaps is essential.

Benefits:

• The position offers a generous vacation policy, along with extra floating holidays for religious or cultural events.
• Employees can participate in an Employee Share Purchase Plan.
• There are opportunities for career progression and internal mobility.
• Employees can get involved with four employee resource groups: the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors.
• The company has a partnership with WeWork and offers a "Work from Anywhere" program.
• Docebo promotes a hybrid office model, encouraging in-person collaboration while supporting remote work for focused tasks.