Remote Customer Success Engineer, Onboarding

Description:

• GitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations.
• The mission of GitLab is to enable everyone to contribute to and co-create software, accelerating human progress.
• The Customer Success Engineer (CSE), Onboarding Specialist will join a global team of technical specialists to drive product adoption and value realization.
• This role involves engaging with newly onboarded customers through Zoom calls and emails, providing technical consultancy and guidance during the post-sales process.
• Responsibilities include providing technical, architectural, and best practice guidance, driving measurable value, and aligning with Account Executives and Renewals Managers.
• The Onboarding Specialist will focus on customized solution-based programs, develop customer workshops and demos, and maintain competency in relevant technologies.
• Continuous professional development is encouraged through training, reading, and mentorship.
• Contributions to documentation, YouTube content, and other enablement programs are expected.

Requirements:

• Candidates must have experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance.
• Proficiency in using DevSecOps tools or highly technical tooling in adjacent fields is required.
• Technical experience in development or systems engineering is necessary.
• Candidates should demonstrate the ability to communicate complex technical problems clearly and propose iterative solutions.
• A proven ability to become a trusted technical advisor to customers and business leaders is essential.
• Exceptional verbal, presentation, and written communication skills are required.
• Excellent time management skills and the ability to work with multiple teams simultaneously are necessary.

Benefits:

• GitLab offers benefits to support health, finances, and well-being.
• Flexible Paid Time Off is provided to accommodate personal needs.
• Team Member Resource Groups are available for support and inclusion.
• Equity Compensation and an Employee Stock Purchase Plan are part of the benefits package.
• A Growth and Development Fund is available to support professional development.
• Parental leave is offered to support family needs.
• Home office support is provided to ensure a productive work environment.