Bulgaria
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Description:
- Design, configure, and implement Genesys Cloud CX solutions.
- Develop customer interaction flows using Genesys Architect.
- Configure and implement voice, email, chat, SMS, and messaging channels.
- Build and customize outbound campaigns.
- Develop API-based integrations between Genesys Cloud and external systems.
- Support migration projects from legacy contact center platforms to Genesys Cloud.
- Configure and implement Workforce Engagement Management (WEM) capabilities.
- Design reporting solutions and real-time monitoring dashboards.
- Integrate third-party chatbots and voicebots with Genesys Cloud.
- Contribute to AI-powered customer service solutions, including virtual agents and conversational experiences.
- Collaborate in Agile, cross-functional delivery teams.
Requirements:
- 2+ years of hands-on experience implementing Genesys Cloud solutions.
- Experience participating in at least two Genesys Cloud implementation projects.
- Strong knowledge of Genesys Cloud CX platform configuration.
- Experience developing contact routing solutions using Architect.
- Experience implementing one or more customer interaction channels - Voice, Email, Chat, SMS, Open Messaging.
- Experience with Genesys Cloud APIs, integrations, and customizations.
- Understanding of cloud environments such as AWS and/or Microsoft Azure.
- Experience working in Agile development environments.
Benefits:
- Opportunity to work in a diverse and inclusive environment.
- Be part of a leading technology company with a strong heritage of Nordic quality.
Job title
Job type
Required experience
2 years
Salary
-
Degree requirement
No degree requiredLocation requirements
Benefits
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