Description:

Design, configure, and implement Genesys Cloud CX solutions.
Develop customer interaction flows using Genesys Architect.
Configure and implement voice, email, chat, SMS, and messaging channels.
Build and customize outbound campaigns.
Develop API-based integrations between Genesys Cloud and external systems.
Support migration projects from legacy contact center platforms to Genesys Cloud.
Configure and implement Workforce Engagement Management (WEM) capabilities.
Design reporting solutions and real-time monitoring dashboards.
Integrate third-party chatbots and voicebots with Genesys Cloud.
Contribute to AI-powered customer service solutions, including virtual agents and conversational experiences.
Collaborate in Agile, cross-functional delivery teams.

Requirements:

2+ years of hands-on experience implementing Genesys Cloud solutions.
Experience participating in at least two Genesys Cloud implementation projects.
Strong knowledge of Genesys Cloud CX platform configuration.
Experience developing contact routing solutions using Architect.
Experience implementing one or more customer interaction channels - Voice, Email, Chat, SMS, Open Messaging.
Experience with Genesys Cloud APIs, integrations, and customizations.
Understanding of cloud environments such as AWS and/or Microsoft Azure.
Experience working in Agile development environments.

Opportunity to work in a diverse and inclusive environment.
Be part of a leading technology company with a strong heritage of Nordic quality.

Skills