Remote Product Support Engineer (AI Platform)

Description:

• Subject Matter Expert on Netomi’s offerings from Product, Technical, and Business perspectives.
• Develop in-depth knowledge of the Product Offering and manage multiple projects in a customer-facing role.

Requirements:

• 5-6 years of experience in administrative roles and technical support, specializing in Zendesk and API integrations.
• Proficient in Java and HTML, with a strong background in technical support roles.
• Familiarity with start-up environments and ability to adapt to dynamic work settings.
• Experience with tools like Postman, Datadog, and Workato.
• Strong troubleshooting skills for Java, MySQL, and agent desk tools like Salesforce/Zendesk/Genesys.
• Ability to write custom scripts and code snippets to automate support tasks.
• Experience in mentoring and training new hires.

Benefits:

• Opportunity to work with leading global brands in AI automation.
• Engage in a fast-paced, innovative work environment.