Remote QA Engineer (AI Voice)

Description:

• Run E2E, API, integration, regression, and release tests on voice journeys across markets and configurations.
• Prepare test data and expected outcomes, and support business testers during UAT.
• Run and extend automated suites and evaluation sets designed by the Senior.
• Log defects with clear reproduction steps and transcripts, and follow them to closure.
• Flag risks and blockers early.

Requirements:

• At least 3 years of experience in software QA.
• At least 1 year of experience in testing voice or conversational AI.
• Hands-on voice agent testing: speech recognition and speech output basics, intents, latency, reading transcripts.
• Understanding of varying AI outputs from the same input.
• API testing and basic automation in Python or JavaScript/TypeScript.
• Experience with Jira or Azure DevOps and a test management tool.
• Clear written and verbal communication skills.
• Familiarity with voice testing platforms (Hamming, Cekura, Coval, Botium) is a plus.
• Experience with LLM evaluation tools (Promptfoo, DeepEval, LangSmith) is a plus.
• Knowledge of Telephony basics (SIP, Twilio, Azure Communication Services) is a plus.
• ISTQB certification is a plus.
• Experience in Responsible-AI testing (PII, bias, safety) is a plus.
• Experience validating customer journeys across multiple markets is a plus.
• English proficiency at least B2.

Benefits:

• Stable employment with over 1500 talents in 7 global sites since 2008.
• “Office as an option” model for remote or in-office work.
• Workation policy for working from inspiring locations.
• Great Place to Work® certified employer.
• Flexible working hours and contract options.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs with 500+ technology certificates yearly.
• Upskilling support with 110+ training opportunities yearly.
• Internal promotion opportunities with 76% of managers promoted from within.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work.
• Community-building activities with referral bonuses.
• Well-being and health support activities.
• Opportunities to donate to charities and support the environment.
• Modern office equipment provided or available to borrow.