Description:

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with stakeholders.
Develop deep knowledge of customer environments to identify risks and opportunities for optimization.
Lead hands-on workshops to help customers unlock the full value of the Sysdig platform.
Support Sales in renewal and expansion discussions by demonstrating measurable value realization.
Identify and mitigate account risk early through health monitoring and technical diagnostics.
Advocate for customer requirements, partnering with Product and Engineering.
Mentor junior CSMs/CSEs and contribute to best practices and process improvements.

Requirements:

5+ years in Customer Success, Solutions Engineering, or Technical Account Management at a SaaS or cybersecurity company.
Proven experience managing enterprise customer relationships and navigating complex organizations.
Hands-on experience with Kubernetes and container-based solutions.
Strong understanding of cloud-native applications, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
Experience with scripting and API integration.
Demonstrated success in driving measurable customer outcomes and leading executive-level engagements.
Strong business acumen and ability to translate technical capabilities into business impact.
Excellent communication, presentation, and stakeholder-management skills.
Background in cybersecurity or DevSecOps is a strong plus.

Skills