Remote Senior ServiceNow ITSM Architect with AI & ITAM exposure

Description:

• As a ServiceNow AI & ITSM Solution Architect at Müller Solutions, you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM).
• The role owns the end-to-end solution architecture, ensuring that ServiceNow AI capabilities (including GenAI and Predictive Intelligence) are effectively aligned with business processes, data foundations, and measurable operational outcomes.
• This position acts as the primary technical and functional authority for AI-driven ServiceNow transformations.
• Key responsibilities include designing end-to-end AI-enabled ServiceNow architectures, translating business pain points into practical AI use cases, defining AI adoption roadmaps, and ensuring alignment with ITIL v4 and ServiceNow best practices.
• You will architect and implement AI solutions for Service Desk, Field Service, and Asset Management, optimizing KPIs and improving operational efficiency.
• The role also involves configuring and governing platform capabilities, collaborating with platform engineers, and leading stakeholder engagement and delivery leadership.

Requirements:

• A minimum of 8–12+ years of ServiceNow implementation experience is required, with at least 5 years in a Solution Architect or Lead Consultant role.
• Proven experience delivering ITSM implementations at scale, FSM and/or field operations solutions, and ITAM/SAM/CMDB-heavy programs is essential.
• Hands-on exposure to ServiceNow AI capabilities, including GenAI and Predictive Intelligence, is necessary.
• You should have the ability to design and implement comprehensive ITSM solutions on the ServiceNow platform, focusing on AI capabilities to improve service efficiency and user experience.
• Experience in leading the development and configuration of IT Asset Management modules and collaborating with business units to gather requirements is required.
• Preferred qualifications include ServiceNow certifications in ITSM, ITAM, or related areas, experience with machine learning and AI applications, familiarity with Agile methodologies, and skills in scripting and building integrations using ServiceNow APIs.

Benefits:

• You will have the opportunity to work with a talented and passionate team.
• A competitive salary and benefits package will be provided.
• The role offers exciting projects and an innovative work environment.