Remote Senior Solution Architect / Consultant / or Sales Engineer

Description:

• Cyara is the world’s leading Automated CX Assurance Platform provider, helping brands deliver better customer experiences with less effort, cost, and risk.
• The role involves working closely with sales teams to architect solutions that meet prospective customers' complex requirements.
• Responsibilities include collaborating with sales teams to understand business challenges, developing customized demonstrations, and proposing solutions that integrate Cyara's platform with existing technology stacks.
• The position requires engaging with customer stakeholders, responding to technical queries, and staying updated with the latest developments in CX technologies.
• The role also involves facilitating the transition of new customers to the implementation team and contributing to the development of best practices and case studies.

Requirements:

• Candidates must have 8+ years in a presales role presenting to C and V level prospects.
• A bachelor's degree in computer science, Information Technology, or a related field is required.
• Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR, or related technologies is necessary.
• Strong technical acumen is essential, with the ability to design solutions and integrate complex systems.
• Excellent communication and presentation skills are required, with a proven ability to engage and persuade both technical and business audiences.
• Strong analytical and problem-solving skills, along with a consultative approach to addressing customer needs, are important.
• Candidates must be able to collaborate effectively with sales teams and other internal stakeholders.
• A willingness to travel as needed for customer meetings, tradeshows, and corporate events is required.

Benefits:

• The position offers a competitive salary range of $170,000 - $200,000 a year, determined by skills, qualifications, experience, and location.
• Cyara provides a flexible work environment and a culture that is results-oriented, fast-paced, and focused on continuous improvement.
• The company is committed to being an equal opportunity employer, fostering a diverse, inclusive, and authentic workplace.
• Employees will have the opportunity to work with a team of innovators in a global, growing company.
• Cyara emphasizes a family-first, team-oriented atmosphere, ensuring that employees feel valued and supported from their first day.