Ushur delivers the world’s first Customer Experience Automation platform specifically designed for regulated industries.
The platform is built to provide ideal self-service and infuses intelligence into digital experiences for impactful customer engagements.
Ushur powers vertical AI Agents for healthcare, financial services, and insurance use cases with compliance-ready infrastructure.
The Professional Services team acts as a bridge between customers, sales, product, and engineering teams to ensure successful customer interactions.
As a Senior Solution Architect, you will drive quality and scalable solution designs for customer implementations.
You will need a strong understanding of business challenges related to customer engagement, AI/ML, and customer experience automation.
Responsibilities include creating complex workflows, writing technical documentation, establishing best practices, and providing technical oversight on customer engagements.
You will lead scope definition, requirements analysis, functional and technical design, and ensure solutions meet standards.
The role requires understanding customer business requirements and designing scalable end-to-end solutions.
Requirements:
A Bachelor's degree in Computer Science or equivalent experience is required.
You must have 10+ years of experience designing technical solutions for cloud applications.
Experience in software development is necessary.
You should have experience architecting end-to-end technical solutions that balance customer needs, scalability, security, and operational excellence.
Proficiency in Python, HTML, CSS, MJML, and Javascript is required.
Hands-on experience in developing, integrating, unit testing, and documenting REST APIs using tools like Postman and Playwright is essential.
You must be diligent in Agile delivery and have strong knowledge of software platforms/frameworks like Salesforce.com, Netsuite, and MS Dynamics 365.
Extensive experience with Contact Center technologies and Customer Data Platforms (CDPs) is required.
You should have proficiency in Data Warehousing concepts and analytics tools.
A strong understanding of data governance and compliance considerations in marketing contexts is necessary.
Experience designing AI/ML-enabled customer experiences is required.
Familiarity with various machine learning model types and cloud-native solution design principles is essential.
An AWS Certified Solutions Architect – Associate certification or equivalent is required.
Strong organizational, interpersonal, problem-solving, and negotiation skills are necessary.
A customer-first behavior and a passion for technology in a fast-growing SaaS startup environment are essential.
Flexibility to operate effectively with uncertainty and change is required.
50-75% travel is required for this position.
Benefits:
The salary range for this position is $150,000 - $175,000, plus bonus and equity, with variations based on skills and experience.
Ushur fosters a values-driven culture that prioritizes respect, inclusion, and collaboration.
Employees can take advantage of unlimited PTO, wellness days (10 per year), and paid holidays (10 holidays + a full week off at the end of December).
Comprehensive health benefits include health, dental, and vision plans, along with life insurance and accident coverage.
A 401(k) plan and stock options are provided to support retirement savings and give employees a stake in the company's success.
Opportunities for professional development, including assistance with certifications and continuing education, are available.
Flexible work options include a hybrid work model for employees near the HQ and fully remote roles for those outside the area.
