Remote Senior Solutions Engineer

Description:

• incident.io is the leading AI incident response platform, designed to help teams reduce incident response time and improve reliability.
• The Solutions Engineering team serves as a bridge between the product and customer needs, working closely with Account Executives to showcase the platform's potential.
• Responsibilities include being a founding member of the team, collaborating with Sales, Customer Success, and Product teams to understand customer requirements, and developing sales strategies.
• The role involves enhancing understanding of the incident.io platform, planning and leading proof of concepts, and identifying areas for improvement in the sales process.
• Solutions Engineers will work with customers to create tailored post-sales implementation plans, ensuring timely value realization.

Requirements:

• A proven track record in a similar role, preferably at a SaaS company, with experience in managing complex technical sales processes is required.
• Candidates should possess an inquisitive and curious nature, demonstrating a desire for continuous learning about customers, technology, and incident management practices.
• Strong communication skills are essential, with the ability to explain complex topics clearly to both technical and non-technical audiences.
• Experience in sales processes, problem-solving, and customer collaboration is necessary, particularly in designing solutions and providing recommendations during pre and post-sales implementation.
• A desire to thrive in a fast-paced start-up environment, with the ability to operate autonomously and create resources for future team members, is important.

Benefits:

• The position offers market-leading private medical insurance to support employee health.
• Generous parental leave is provided to support family needs.
• Employees enjoy the first Friday of each month off to promote work-life balance.
• A generous annual leave/PTO allowance is included to encourage personal time off.
• Competitive salary and equity options are part of the compensation package.
• Remote working options and a personal development budget are available to support professional growth.
• An enhanced pension/401k plan is offered to help employees plan for their future.