Remote Service Desk/System Administrator

Description:

• Hands-on operational role providing IT support to employees.
• Responsibilities include live support, access administration, endpoint management, onboarding/offboarding, and process improvement.

Requirements:

• 3+ years of IT support, Service Desk, or system administration experience.
• Practical experience with macOS in a production environment.
• Hands-on MDM administration experience (e.g., Jamf, Intune).
• Administration of Google Workspace and at least two other platforms (Atlassian, GitHub, AWS).
• Experience with access lifecycle management and equipment provisioning.
• Solid understanding of network fundamentals and endpoint security basics.
• Experience with ticketing systems and maintaining documentation.
• Ability to manage high volumes of requests and communicate effectively.
• Fluent in Ukrainian; English B1 or higher.

Benefits:

• Competitive salary and quarterly bonuses.
• Unlimited paid time off and sick leave.
• Remote and flexible working options.
• Private medical insurance and financial support for life events.
• Professional development budget and international exposure.
• Regular company events.