Remote Software Support Engineer

Description:

• Provide software support for customers with complex conveyor and robotics systems.
• Troubleshoot WMS/WES/WCS issues, perform root cause analysis, and develop resolution plans.
• Serve as the SME on WMS/WES/WCS and communicate effectively with customers.
• Maintain accurate records of customer interactions and follow up on unresolved issues.

Requirements:

• Bachelor's Degree in Computer Science or relevant experience preferred.
• 2+ years of experience with WMS, WCS, and WES systems.
• Familiarity with warehouse distribution and fulfillment centers.
• Strong troubleshooting abilities and clear communication skills.
• Ability to participate in a rotational 24/7 on-call team.

Benefits:

• Family-like culture and casual work environment.
• Competitive salaries and health benefits.
• 401(k) with a 100% match up to 5%.
• Discretionary Profit-Sharing Program and employee flexibility.