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Remote Software Support Team Lead

at The Adaptavist Group

Posted 3 months ago

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Description:

  • Lead, mentor, and support a team of Software Support Engineers to deliver exceptional customer support.
  • Collaborate with management to drive operational improvements and monitor performance against SLAs and KPIs.

Requirements:

  • Experience with customer support software (e.g., JSM, Zendesk) and Atlassian products (e.g., Jira, Confluence).
  • Proficiency in coding (Java/Groovy or JavaScript/TypeScript) and familiarity with REST and Java APIs.
  • Excellent communication skills in English.

Benefits:

  • Generous holiday (PTO) allowance and flexible working hours.
  • Comprehensive Time Away Policy including extended leave for various family and health needs.

Job title

Other

Job type

Full-time

Experience level

Lead

Required experience

-

Salary

-

Degree requirement

Degree required

Skills

JavaScript TypeScript AWS Azure GitLab REST JIRA Web security Java Groovy Ruby on Rails

Location requirements

Malaysia

Benefits

Family leave Flexible working hours Generous vacation Home office budget Paid parental leave

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